Introduction At Iglooses OÜ (“Iglooses”, “we”, “our”, “us”), customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be granted for our ride-hailing services.
2. Eligibility for Refunds Refunds may be considered under the following circumstances: – Driver No-Show: If a driver does not arrive within a reasonable time frame and the passenger cancels the ride. – Service Issues: If there is a service failure, such as an incomplete trip due to vehicle breakdown or an incorrect route taken by the driver. – Unauthorized Transactions: If a payment is made fraudulently or without the account holder’s consent. – Overcharges or Billing Errors: If an incorrect fare is charged due to a system error.
3. Non-Refundable Circumstances Refunds will generally not be provided in the following cases: – If a passenger cancels a ride after the driver has arrived or is en route, cancellation fees may apply. – If a passenger is dissatisfied with the service based on subjective experiences that do not relate to a service failure. – If a passenger fails to appear at the pick-up location within a reasonable time. – If a ride is completed as requested but the passenger later disputes the fare.
4. Refund Request Process To request a refund, passengers must follow these steps: 1. Submit a refund request through the Iglooses platform or email support at [support@iglooses.com]. 2. Provide details of the ride, including date, time, driver details, and reason for the refund request. 3. Our team will review the request and may contact the passenger for additional information. 4. Refund decisions will be communicated within 7 business days.
5. Refund Processing – Approved refunds will be processed back to the original payment method used. – Processing times may vary depending on the payment provider, typically taking 5-10 business days.
6. Amendments Iglooses OÜ reserves the right to update this Refund Policy at any time. Continued use of our services constitutes acceptance of any modifications.
For further assistance, please contact our support team at [support@iglooses.com].
